| NCT ID | NCT07314697 |
| Status | Recruiting |
| Phase | — |
| Sponsor | University of California, Los Angeles |
| Condition | Primary Care |
| Study Type | INTERVENTIONAL |
| Enrollment | 300,000 participants |
| Start Date | 2026-01-05 |
| Primary Completion | 2026-07 |
Eligibility & Interventions
Eligibility Fast-Check
Enter your details for a quick preliminary check. This does not replace medical advice.
What to Expect as a Participant
You will actively receive the study intervention — which may be a drug, biologic, device, or procedure.
This trial targets 300,000 participants in total. It began in 2026-01-05 with a primary completion date of 2026-07.
⚠ This information is for research awareness only. Always consult your physician before joining any clinical trial. Participation is voluntary and you may withdraw at any time.
Brief Summary
This is a prospective clinical trial evaluating how behaviorally informed message framing can improve patient on-time arrival for outpatient visits. This trial is being implemented in conjunction with UCLA Health's broader operational quality improvement (QI) efforts to enhance clinic flow and patient experience. The main question it aims to answer is how displaying an explicit arrival time (set to 15 minutes before the scheduled appointment) affects when patients arrive for their appointments, compared to a control condition where only the appointment time is displayed and patients are encouraged to arrive 15 min before the appointment (without an explicit arrival time).
Eligibility Criteria
Inclusion Criteria: * In-person outpatient appointments with clinicians at UCLA Health that fall into the study period * Appointments scheduled for the department specialties of Primary Care, Pediatrics, or Internal Medicine, Med Peds * Has an active MyChart status * Opted in to receive SMS communications from UCLA Health * Appointments classified as the following visit types: * Return * Well adult (physical) * Well child return * New * Well adult new (physical) * Well child (new) Exclusion Criteria: * Appointments at clinics that are not scheduled through the Patient Access Organization
Frequently Asked Questions
Who can join the NCT07314697 clinical trial?
This trial is open to participants of all sexes, aged 18 Years or older, studying Primary Care. Full inclusion and exclusion criteria are listed in the Eligibility Criteria section. Always confirm your eligibility with the research team before applying.
Is NCT07314697 currently recruiting?
Yes, NCT07314697 is actively recruiting participants. Visit ClinicalTrials.gov or contact University of California, Los Angeles to inquire about joining.
Where is the NCT07314697 trial being conducted?
This trial is being conducted at Los Angeles, United States.
Who is sponsoring the NCT07314697 clinical trial?
NCT07314697 is sponsored by University of California, Los Angeles. The trial plans to enroll 300,000 participants.