Promoting Equitable Access to Language Services in Health and Human Services
Trial Parameters
Brief Summary
This is a community-based study that will engage community and health care stakeholders to develop, implement, and evaluate a Health Literacy (HL)-informed, culturally- and linguistically- sensitive approach to improving language access services for patients with limited English proficiency (LEP) to promote health equity and reduce disparities in preventive health services use and health outcomes in New York City (NYC). This study will have a total of 4 phases that include a preparatory work phase (Non-Human Subjects Research), a pre-implementation phase, an implementation phase, and a post-implementation phase. Findings from the preparatory work and pre-implementation phase and discussions with key partners will inform the co-design of intervention strategies and endpoints for the later phases (implementation and post-implementation phase).
Eligibility Criteria
Inclusion Criteria (pre- and post- implementation phase): Post-visit survey (Patients/Caregivers): * Patient seen for ambulatory care preventive visit at one of the study locations OR caregiver of a pediatric patient seen for ambulatory preventive visit at one of the study locations. * 18 years of age and older * Willingness and ability to participate H+H EHR Reports: • Patient seen for ambulatory care preventive visit at one of the study locations Community survey (Community members): * Individual that attends community based organizations (CBO) events or uses CBOs' services * 18 years of age and older * Willingness and ability to participate Key Stakeholder interviews: Patients/Caregivers/Community Members Inclusion Criteria: In order to be eligible to participate, an individual must meet all of the following criteria: * Prefers to speak in Bengali, French, Spanish, Mandarin, or Polish * 18 years of age or older * Patient seen for ambulatory care preventive visit at one of the 4 stud